I get the feeling that the only sort of satisfaction I’m going to get out of this debacle is a rant in my LJ. I’ll explain why in a bit.
A techie came over today to check about our on again, off again cable modem. He immediately after looking at the wiring hookups declared that the problem was the cable wall jack was being split between my TV, my Tivo, and my Cable Modem. This was the sole cause of my woe and he refused to budge from the explanation, to the point of calling his super to verify.
Us: “But we’ve had it split to three devices for over a year now and haven’t had any problems.”
Him: “Sometimes it happens like that.” (Yes, that was the sum total technical explanation he gave for why it’s a problem NOW instead of THEN.)
Us: “We’ve had it serviced twice since we moved in and nobody’s mentioned that the splitter would be a problem. They even changed the splitter once to rebalance the load.”
Him: “They must’ve set it up wrong.” (So he’s admitting Comcast was grossly incompetent?)
Us: “So what now?”
Him: “You get anoter wall jack installed with a seperate line from the box outside.” ($$$$$)
Way I see it, either this guy just didn’t wanna bother with working the problem (although he kept insisting he knew his job and he was right) or Comcast is so full of bullshit that they’d let a problem like this go on for a year after numerous chances to tell us it would be trouble down the line. Either way they screw us over.
And since I doubt we’re going to get any customer satsifaction out of it in the form of rebate, apology, or seppuku, the only thing I can do is rant in my journal. Consumers are at the mercy of stupid corporations and that’s that.